Terms & Cancellation

1. Provider and scope

The provider is Sharjeel und Hashir Gondal eGbR, trading as Chauffeur und Limousinenservice Gondal, Geschwister-Scholl-Straße 10, 72160 Horb am Neckar, Germany. These terms apply to our airport transfer, chauffeur, and related passenger transport services.

2. Request and contract

Submitting the online form is a non-binding booking request. A contract is formed only when we confirm the journey, price, vehicle class, and key details personally by email or another agreed communication channel. The confirmation and these terms form the agreement. Please check the confirmation immediately and report errors.

3. Prices and payment

The confirmed price and accepted payment methods are stated in our personal offer. Unless stated otherwise, prices include applicable statutory VAT. Additional services, waiting time, unplanned stops, route changes, parking, tolls, or expenses requested or caused after confirmation may be charged separately where reasonable and communicated. Payment is due as stated in the confirmation or invoice.

4. Passenger obligations

The customer must provide accurate contact, journey, flight, passenger, and luggage details and promptly report changes. Passengers must follow reasonable safety instructions, wear seat belts, and treat the vehicle with care. Smoking is not permitted. The customer is responsible for damage or exceptional cleaning caused culpably by passengers in their party.

5. Pickup, delays and waiting

Passengers must be available at the confirmed pickup point and time. For airport pickups, we consider available flight information and will communicate the meeting point. Flight monitoring does not guarantee unlimited waiting. If a delay or schedule change occurs, contact us as early as possible. Any included waiting period and charges beyond it will be stated in the confirmation or agreed before performance where practicable.

6. Vehicles, luggage and child seats

Vehicle images and model names illustrate a vehicle class; a comparable model may be substituted. The customer must disclose oversized or unusual luggage and request child seats in advance. We may refuse items or passenger numbers that cannot be transported safely or legally. The selected class must be suitable for the declared passengers and luggage.

7. Cancellation by the customer

• More than 24 hours before the confirmed pickup time: free cancellation.
• From 24 hours until 2 hours before pickup: 50% of the confirmed price.
• Less than 2 hours before pickup, or failure to appear at the agreed place and time: 100% of the confirmed price.

Cancellation must be sent by email or another contact channel stated in the booking confirmation and is effective when received. Statutory rights remain unaffected.

8. Right of withdrawal

For passenger transport services that provide a specific date or period of performance, the statutory 14-day consumer right of withdrawal generally does not apply under Section 312g(2)(9) of the German Civil Code. You may still cancel under Section 7 above.

9. Cancellation or changes by us

We may use a suitable substitute vehicle or qualified transport partner. We may cancel where performance is impossible or unreasonable due to safety risks, severe weather, road closures, breakdown, illness, force majeure, or circumstances outside our reasonable control. We will notify you promptly and refund payments for services not provided. Further statutory rights remain unaffected.

10. Liability

We are liable without limitation for intent, gross negligence, injury to life, body or health, and liability required by law. For slight negligence involving an essential contractual duty, liability is limited to typical, foreseeable damage. Otherwise, liability for slight negligence is excluded to the extent legally permitted. We are not responsible for delays caused by circumstances outside our reasonable control, without prejudice to mandatory passenger rights.

11. Complaints and lost property

Please report complaints promptly to info@gondal-chauffeur.de so we can investigate. We will reasonably assist with lost property but cannot guarantee recovery. Shipping and handling costs for returned items may be charged.

12. Governing law and dispute resolution

German law applies, without depriving consumers of mandatory protections in their country of habitual residence. Statutory rules determine the place of jurisdiction. We do not participate in proceedings before a consumer arbitration board.

13. Severability

If any provision is invalid or unenforceable, the remaining provisions remain effective. The applicable statutory rule takes the place of the affected provision.